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  1. #1

    Telephone skills

    Respected sir,

    How to improve my telephone skills while iam talking to the clients as i am quite aware of the skills in the telephone so i kindly request you to give me a valuble suggestion to speak with a client to improve my telephone skills

  2. Editor,
    English Teacher
    • Member Info
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Laos

    • Join Date: Nov 2002
    • Posts: 60,732

    Re: Telephone skills

    What sort of contact do you have with clients? Does it involve similar things repeatedly or do you have to deal with new issues each time?

  3. Newbie
    Student or Learner
    • Member Info
      • Native Language:
      • Arabic
      • Home Country:
      • Sudan
      • Current Location:
      • Sudan

    • Join Date: Aug 2006
    • Posts: 28

    Re: Telephone skills

    If the phone rings in English, don't be afraid to answer it! The
    fear of talking on the phone in a second language will disappear
    if you practise often. The hardest part about using the phone in a
    language that is not your own is the fact that you cannot see the
    other person's eyes, mouth and body movements (body language).
    Although you might not be aware of it, in face-to-face
    conversation you lip-read and watch for smiles, frowns and moving
    hands. Listening to someone on the telephone is like doing a
    section from a taped recording in class. The only difference is
    that you have to talk back!
    In the website below you will look at some of the words and expressions that
    we use for telephoning. There are also some practice sessions and
    a quiz for you to check your understanding. And remember, practice
    makes perfect! Ring, ring...

    English Speaking: Telephone English (

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