M : Excuse me. I'm looking for a public restroom. Are there any around here?
W : Well, actually I'm new here myself.
M : Well, thanks anyway.
W : _________________________
(a) It was no problem at all.
(b) My pleasure.
(c) You can talk to me anytime.
(d) Good luck. I hope you find one.
can anybody help me to solve this question? It's a short conversation between two people and I don't understand why (a) and (b) can't be the right answers. can't you say 'no problem' or 'my pleasure' when someone expresses appreciation to you?
You can't use "It was no problem at all" because it's obvious that it wasn't a problem. Saying three words couldn't possibly be a problem. You'd only say "It was no problem at all" if you were thanked for something major, like helping them carry something, or giving them detailed directions or information.
You can't use "My pleasure" because you really can't say it was a pleasure to speak three words. That's not much of a pleasure. You could say "My pleasure" if you'd had a conversation or helped the other person.
I hope this is clear.