Student or Learner
The normal transit time from China to France is 21 days, but the carrier of CMA was arranged this container to Singapore, then transshipped to France which was caused one week delay / 7 days more as our original scheduled. We had requested the forwarder provide us more liner whom can provide us the stable schedule to avoid this happen again, especially in the peak seasons. Maybe you can suggest the customer to aware this issue, and get more good service from their forwarder in France in further arrangement.
You need to confirm - is CMA the name of the carrier, or is CMA the product being transported?
If the first, then all you need to say is "but CMA arranged...".
The normal transit time from China to France is 21 days, but CMA shipped the product to Singapore, then to France, which was caused an additional 7 day delay. We have requested the forwarder provide us a liner that has a more stable schedule to avoid this happening again, especially in the peak seasons. Please suggest that the customer become aware this issue, and request better service from their forwarder in France in the future.