Student or Learner
Based on the shipping terms of FOB, we can refuse to pay any additional cost for the goods arrived to the wrong destination. After discussed with our sales manager Angel, she agreed to bear the half cost of USDxxx with you, because we would like to keep our long relationship and both of us are overlooked to cause this happen. Do you prefer we pay the cost first then send you a debit note or show this charge on your account? Please advice.
The goods were shipped FOB, therefore we are not liable any additional costs incurred for the goods having arrived at the wrong destination. However, following discussions with our sales manager, it has been agreed that, in consideration of our long-standing relationship and since we were both at fault, we will bear half the additional cost of USDxxx. Would you prefer we pay the cost first then send you a debit note or add the charge to your account? Please advise.