Did this case serious? (I don't know what you mean. Do you want to ask: Is there anything wrong? or "Is there a problem with the case?")
Sorry, I thought I could handle it because I double checked the status with Mr. Wong yesterday and also advised Clara before I sent her an email. Both of them told me that this case is simple and there should be no problem about releasing the shipment for us. Therefore, I did not include your name in my outgoing email. In the future, I will discuss any similar case situation with you.
Student or Learner