There are some things I don't understand here ...
Sorry to keep you waiting. We decide to ship Jean's effects by sea, but the personal information will be changed to Gen (1). Here are copies of her passport and falt's(2) address for you pass on to the customs, please review and advise us whether these are ok or not.
1) Whose information - is Gen a name or an abbreviation for general?
2) Is falt a name or some kind of jargon?
Student or Learner