Thank you for your letter dated 15th April 2008 referring to your disturbance caused by the youngsters’ misbehavior experienced in flight CZ0056 on 10th April 2008.
We are sorry to hear that you experienced unpleasantness during your flight to Beijing. Since the incident, I have personally interviewed several senior flight members on board to achieve a complete understanding of the causes of this unusual and unfortunate incident. This was the first time that our crew members have seen these youths.
Our investigation has revealed that the teenagers were on a school trip without the company of adults. As it was their first flight, they may not have been aware of the need for tranquility for the other passengers on board. They were all Argentinean and spoke some local dialect of Spanish. This made it hard for us to communicate with them in either English or Spanish. Our cabin crews tried to calm them down in a discreet way, unfortunately without success. They feared that their actions might further provoke them as some of them were drunk. Furthermore, as this was a situation aboard a long-haul flight, our crew members were understandably reluctant to cause any more tension.
Student or Learner