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    • Member Info
      • Native Language:
      • Korean
      • Home Country:
      • South Korea
      • Current Location:
      • China

    • Join Date: Jan 2008
    • Posts: 1,628
    #1

    Please help - Urgent

    We received a complained from the customer that there is a problem for the goods of D12CR, which was advised from Christine this morning. In order to same problem for the 2nd lot shipment which was shipped on April 24. We have would like to drawing back from the carrier. Please pay the cost of xxx. The details are as follows : xxx
    Please note that we will also hold you are responsible for any claim for the first shipment on Jan 12.

  1. Neillythere's Avatar
    • Member Info
      • Native Language:
      • British English
      • Home Country:
      • England
      • Current Location:
      • Thailand

    • Join Date: Mar 2008
    • Posts: 537
    #2

    Re: Please help - Urgent

    Hi Zoe

    We have received a complaint from the customer that there is a problem with the goods on order D12CR, as advised by Christine this morning.

    We need to recall the shipment from the carrier, to avoid the same problem on the 2nd batch, shipped on April 24.
    Please confirm acceptance of the cost of xxx.
    The details are as follows : xxx

    Please note that we will also hold you are responsible for any claim for the first shipment on Jan 12.

    Hope this helps.

    Regards
    NT

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