We understood that two cartons were stolen in France as you have explained to us last time. But we pretended as if we didn’t know the details and asked Michael to investigate. Simultaneously we requested them to claim back the cost from the insurance agency. Have they already arranged to file the claim for you? ('Challenge' is the insurance agency?) Please confirm.
I can not make out anything from the words in the bracket. I think these are not necessary.
Student or Learner