Phrasing

[paochai01]

What is wrong with the phrase 'Thank you for this/that one.' if used by a call center agent in thanking the customer for providing some information?

[Anglika]

What does "one" refer to?

You would usually say "Thank you for the information" or "Thank you for that".

[paochai01]

What does "one" refer to?

You would usually say "Thank you for the information" or "Thank you for that".

Refers to the information given by the customer...