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    #1

    Post Writing for an user manual... please, can someone check it?

    I am writing an user manual and I am not sure about this sentence where I have not use subjects like I, You, They, etc.

    Whenever any action (eg phone call, email, etc.) is run or dealt for any customer, notes always must to be written down into the system; even in cases such as no reply, left message, etc.


    • Join Date: Nov 2007
    • Posts: 5,409
    #2

    Re: Writing for an user manual... please, can someone check it?

    Whenever any action (eg phone call, email, etc.) is run or dealt for any customer

    Why not simply: ALL contacts with customers (e.g. phone call, email, etc.) MUST be recorded in the system. This includes instances of 'no reply' and 'message left'.

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