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    Formal letters

    could you tell me when, in a formal letter, do we use To whom it may concern rather than Dear Sir/Madam

    Thank you

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    Re: Formal letters

    I would always write "Dear Sir or Madam". (Or perhaps omit the salutation altogether.)

    "To whom it may concern" is old-fashioned and probably arrogant. It makes sense only in an open letter--an introduction or a general permit--that is shown to as many people as necessary.

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