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    #1

    Polite way to ask the caller.....

    My boss never answers any incoming call until his personal assistant identifies the caller's name, company represented and the reason/details of calling.

    If the personal assistant only says,"May I know who's calling?" or "Would you like to leave a message?", mostly probably the caller would just leave the name and company represented without going into details of what's the matter concerned about. If I make it straightforward for why they are calling for, it may sound offensive to the caller.

    May I know how to express in a polite and respectful way to ask the caller what's the reason or purpose of calling so as not to offend the caller, yet make the caller feels comfortable & confident to allow me to deliver the true message to the boss?

    Many thanks / ju

  1. Soup's Avatar
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    #2

    Re: Polite way to ask the caller.....

    Try, May I ask what it is in reference to?

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    #3

    Courteous oral expression

    Thank you, Soup.....

    May I ask whether there are good websites suggesting examples for formal courteous expression for both 'on the phone' and 'face to face' conversation. I knew those basic kinds and I am eager to learn more and more. I have been watching English programme but I doubt those I picked up from TV were the courteous kinds among the modern English or not.

    Thanks / ju

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    #4

    Re: Courteous oral expression

    Ju, you're most welcome.

    Try, [ESL/EFL] Office Etiquette - OhmyNews International and the links here https://www.usingenglish.com/forum/a...hone-call.html (See post #7 and #8)

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