a letter to a bank

[kimberly07]

Dear experts,
Will you please correct the most glaring mistakes in my letter. Thank you in advance.

Dear Sir/Madam,
I am writing to complain about the inadequate treatment I was given as a credit card holder.

On May 16, being on holiday in Britain, I tried to use my credit card, issued by your bank on May 1st. First, the ATM would not recognize my personal identity number. After the second attempt, no cash appeared, and, to my dismay, the machine refused to release my card.

I informed the bank straight away, and was assured that the card would be promptly replaced. However, two weeks passed, and the card was not delivered.

I was put to great inconvenience since I had obtained this card on purpose with the intent to pay for my travelling expenses and I had no other sources of money. My holiday was jeopardised. Luckily, I had friends in Britain, but having to ask them for money was very embarassing and, in turn, inconvenienced them considerably.

I insist that this error should be rectified and a replacement card should be sent to me as soon as possible. I also feel that, because I was put to great trouble by your inefficient handling of my request, proper apologies are due.

Yours faithfully,
Greta Grouch

 

[Anglika]

Dear experts,
Will you please correct the most glaring mistakes in my letter. Thank you in advance.

Dear Sir/Madam,
I am writing to complain about the inadequate treatment I was given as a credit card holder.

On May 16, being on holiday in Britain, I tried to use my credit card, issued by your bank on May 1st. First, the ATM would not recognize my personal identity number. After the second attempt, no cash appeared and, to my dismay, the machine refused to release my card.

I informed the bank straight away, and was assured that the card would be promptly replaced. However, two weeks passed, and the card was not delivered.

I was put to great inconvenience since I had obtained this card on purpose with the intention of using it for my travelling expenses and I had no other sources of money. My holiday was jeopardised. Luckily, I had friends in Britain, but having to ask them for money was very embarrassing and, in turn, inconvenienced them considerably.

I insist that this error should be rectified and a replacement card should be sent to me as soon as possible. I also feel that, because I was put to great trouble by your inefficient handling of my request, proper apologies are due.

Yours faithfully,
Greta Grouch

Looks good otherwise.

 

[kimberly07]

Dear Anglica,
Thank you sooo much for your kind and helpful reply.
I almost can't believe that I got all the rest right

 

[susiedqq]

Good letter - just be sure to put your name and account number at the top of the letter.

P.S. A phone call will probably get you faster action.

 

[kimberly07]

susiedqq
Thank you. As for a phone call, this letter is not a real-life missive but a task from a CAE textbook .;-)