'Complaint' or 'Claim'

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Anonymous

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Which do you prefer, 'complaint' or 'claim'
in the following situation?
"If you purchase a defective product, you
must write a complaint / claim letter to the company."
Thank you.
 

Tdol

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I'd call that a 'complaint'. A claim is for money, from an insurance company or as compensation. ;-)
 

MikeNewYork

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Itaru said:
Which do you prefer, 'complaint' or 'claim'
in the following situation?
"If you purchase a defective product, you
must write a complaint / claim letter to the company."
Thank you.

I agree with TDOL. One doesn't write a claim; one makes/files a claim.
 
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