help please

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Zoe2008

Key Member
Joined
Jan 16, 2008
Member Type
Student or Learner
Native Language
Korean
Home Country
South Korea
Current Location
China
Based on the shipping terms of FOB, we can refuse to pay any additional cost for the goods arrived to the wrong destination. After discussed with our sales manager Angel, she agreed to bear the half cost of USDxxx with you, because we would like to keep our long relationship and both of us are overlooked to cause this happen. Do you prefer we pay the cost first then send you a debit note or show this charge on your account? Please advice.
 

Horsa

Senior Member
Joined
Jul 22, 2007
Member Type
English Teacher
The goods were shipped FOB, therefore we are not liable any additional costs incurred for the goods having arrived at the wrong destination. However, following discussions with our sales manager, it has been agreed that, in consideration of our long-standing relationship and since we were both at fault, we will bear half the additional cost of USDxxx. Would you prefer we pay the cost first then send you a debit note or add the charge to your account? Please advise.

:)
 
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