passed on and on, until

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keannu

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In phone call, do you actually say like "I was passed on to someone when I made a call to talk to someone"? I've heard "I will put you through to someone" or "I will connect you to someone".

3)I kept getting passed on and on, until finally I was connected to the imagineer running the team, and I managed to make an appointment to meet him.
 

JMurray

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If you were relating a story of how you were put through to a number of different people before being dealt with satisfactorily, it would not be unusual to say you were being "passed on". The implication might be that by repeatedly putting you through, the people at the other end were unable or reluctant to help you and were passing you and your problem onto someone else.
 

keannu

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Can a receiver of a phone call say "I will pass you on to the (target person)" instead of "put you through to someone"?
 

JMurray

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Can a receiver of a phone call say "I will pass you on to the (target person)" instead of "put you through to someone"?

I think that someone who handles many phone calls as a specific part of the job, like a receptionist or secretary, is more likely to say "I'll put you through".
But a phrase like "You've been put through to the right department but I'll pass you on to Mary, she knows more about that side of our business" would be very common.
The point about your example is that the person complained that they "kept getting passed on and on", which indicates a degree of frustration.
 
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