take action

[bosun]

When you inform your cusomers of something they requested, what is the most popular expression when open a formal letter. for example, can I say as follows?( as a secretary)

I would like to inform you about what I did for your request of refuning your money.

In reply to your letter of requesting a refund, I would like inform you of the following.

I woule like to inform you that what is going on in your requesting of a refund.

 

[Barb_D]

Hi Bosun,
I used to have to write letters like this for a prior company I worked for.

If the action is complete, something like this (after you have given the customary introduction about "Thank you for contacting us, etc., etc.):

As you have requested, we have credited your account in the amount of...
As you have requested, we are refunding your entire purchase price. Please find enclosed a check ...

If the action is not yet completed, then something like this:

We would like to provide you with an upate of the actions we have taken to date to resolve the issue, and assure you that we are continuing to work toward a resultion that will be to your complete satisfaction.