Articles on Telephoning

How to be friendly on the phone in English

Category: Telephoning Topic: Vocabulary
How to make informal phone calls without being unfriendly or rude, including how to be friendly at the beginning, in the middle and at the end of typical casual phone calls.

British and American phone calls

Category: Telephoning Topic: Varieties and Dialects
How US and UK calls differ in phrases, vocabulary, topics and other cultural norms.

How to complain and deal with complaints on the phone

Category: Telephoning Topic: Vocabulary
What to say and what not to say when you complain by telephone and receive complaints on the phone.

How to leave and take telephone messages

Category: Telephoning Topic: Discourse
What to do and say when dictating and taking dictation on the telephone, with useful leaving and taking messages phrases and common mistakes when dealing with dictating on the phone.

40 telephoning activities

Category: Telephoning Topic: Vocabulary
Many fun interactive classroom activities for presentation, practice and freer production of telephoning language, including games dealing with typical difficulties with making calls in English.

How to teach telephoning

Category: Telephoning Topic: General
What to think about when planning lessons on phone calls in English, with presentation and practice classroom activities.