Articles on Telephoning

How US and UK calls differ in phrases, vocabulary, topics and other cultural norms.

What to say and what not to say when you complain by telephone and receive complaints on the phone.

What to do and say when dictating and taking dictation on the telephone, with useful leaving and taking messages phrases and common mistakes when dealing with dictating on the phone.

Many fun interactive classroom activities for presentation, practice and freer production of telephoning language, including games dealing with typical difficulties with making calls in English.

What to think about when planning lessons on phone calls in English, with presentation and practice classroom activities.