email to a company for resolving a problem

[Joj]

We have a client who is attempting to create an email in order to monitor his photovoltaic system. When they attempted to establish it, the platform informed them that the email already existed, thus no email was sent to her.

When she tries to reset her password, she selects Forgot Password, but the platform informs her that the email address does not exist.

Could you possibly assist us in resolving this issue? The client wants to activate this email and not another.

 

[teechar]

Has she tried contacting their tech support?

 

[Joj]

Has she tried contacting their tech support?

Is it understandable what i wrote cz the client told me to send it to the tech support

 

[emsr2d2]

Is it understandable what I wrote understandable, cz because the client told me to send it to the tech support?

You're getting lazy, @Joj.

 

[Joj]

You're getting lazy, @Joj.

why ??

 

[emsr2d2]

Why? ??

Look at the number of corrections I had to make to the text you wrote in post #3. You've been here long enough to know that you must capitalise the word "I" and that we don't accept the use of non-standard English such as "cz".
Regarding post #5, your English is certainly of too high a standard to produce three errors in a one-word question!