Resolution vs Escalation
What is the diffrence between Resolution and Escalation in terms of official affairs ?
We did transfer that call to the resolution line ....
We did transfer that call to escalation line ......
Re: Resolution vs Escalation
In terms of your examples, the resolution line would be through to the department where I would expect to have my problem solved/resolved. The escalation line would be through to the department where my problem is given more importance than it had before, and presumably where I would hope to be told that a solution would be found very soon.
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