beyond reason

[Ferdie11]

Hello teachers,

Could you please tell me the meaning of words "beyond reason" in the paragraph below.


It has happened to me a number of times in the past when I was still working on the floor as a customer support agent. However there are instances wherein the caller’s requests or complaints are just beyond reason and that as an agent, you have no choice but to try your best to appease the caller and find the next best possible answer to their problems.

Thanks for your help.

[SoothingDave]

Their requests or complaints are not reasonable.