abusive language

[Ju]

Tim is a service provider. His customer is saying abusive language to him. As a customer service officer, what should he say to stop the customer keep on talking abusive language in a polite but firm manner?


Thank you.

[emsr2d2]

"Please do not use abusive language, sir (or madam)."

If it continues then if it's a phone conversation "I am terminating this call due to your abusive language" then hang up.

If the conversation is taking place face-to-face then the same applies to begin with but terminate it with "I am not prepared to continue speaking to you due to your abusive language" and walk away.