Firstly, though I use it almost exclusively, I don't think of it as a magic technology and if it is not implemented well, it can cause problems. One thing some institution do is to install the technology, but then not spend on the training and the input, so they have systems that could do great things, but many avoid them because they don't know how to use it and there aren't enough materials available.
However, when used well, it can be a joy to use.