How to greet a customer who doesn’t contact often？

[Reckless_M]

How to greet a customer who doesn’t contact often？I want to be as natural as possible.

 

[Tdol]

It's nice to hear from you again. How are you doing? How can I help you?

 

[emsr2d2]

How [STRIKE]to[/STRIKE] can/should/do I/we greet a customer who doesn’t contact me/us often？I want to be as natural as possible.

[STRIKE][/STRIKE] Don't try to make your own emoticons.

Note my changes above. We don't start a question with "How to ...".

 

[Tarheel]

How to greet a customer who doesn’t contact often？I want to be as natural as possible.

Try:

How do you greet a customer who you don't hear from often?

(Not much different from usual I would suppose.)

 

[PeterCW]

Try:

How do you greet a customer who you don't hear from often?

(Not much different from usual I would suppose.)

In Anglophone cultures we wouldn't normally become especially effusive just because a customer had returned. Flattery by somebody trying to make a sale is usually considered suspect.

In my former job I would probably make polite enquiry about their business if it was an advertiser but no more than that.

 

[Charlie Bernstein]

It's good to acknowledge that you recognize customers and remember what they've bought. You could say something like:

- Hi! How have you been?
- Hi! Are you still using that tennis racket?

It's okay to acknowledge that it's been a while:

- Hi! Long time no see!
- Hi! It's been a while.

Don't be nosy. Don't be effusive. Don't say dear, honey, or any other term of endearment.

In the US, we often use first names. (In some cultures, that's rude.) There's a store I use a lot. I always say, "Hi, Frank!," and he always says, "Hi, Charlie!"

If I disappeared for a few years, Frank might say "Hi, Charlie! Where have you been?" But it depends on which customer. Frank knows that I like to gab.