Sam Sharma
Member
- Joined
- Jan 7, 2012
- Member Type
- Student or Learner
- Native Language
- Hindi
- Home Country
- India
- Current Location
- India
Greetings Everyone
My name is Sam. I am new to this ESL forums. These days I am working for a company where I have look after customer queries via Chat Support.
------------------
Question 1. When customer says do u need more information with that?
Could I reply with the below statement?
Ans: Thank you Smith, you've already provided us with sufficient information!
Question 2. When a customer says like, I am unable to use my credit card, getting someone error message and I also forgot the internet banking password.
Could I reply with the below statement?
Ans: Ok, don't worry, Mr Smith.
You have come at the right place. I will definitely help you in resolving this issue.
Question 3. When I agian place customer on hold, can I say like:
Smith, please be on hold, I need little more time to resolve this.
---------------------------------
I thank you guys in advance for any help you provide
Regards,
SAM
My name is Sam. I am new to this ESL forums. These days I am working for a company where I have look after customer queries via Chat Support.
------------------
Question 1. When customer says do u need more information with that?
Could I reply with the below statement?
Ans: Thank you Smith, you've already provided us with sufficient information!
Question 2. When a customer says like, I am unable to use my credit card, getting someone error message and I also forgot the internet banking password.
Could I reply with the below statement?
Ans: Ok, don't worry, Mr Smith.
You have come at the right place. I will definitely help you in resolving this issue.
Question 3. When I agian place customer on hold, can I say like:
Smith, please be on hold, I need little more time to resolve this.
---------------------------------
I thank you guys in advance for any help you provide
Regards,
SAM