Please correct the following sentences

[Sam Sharma]

Greetings Everyone :)

My name is Sam. I am new to this ESL forums. These days I am working for a company where I have look after customer queries via Chat Support.

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Question 1. When customer says do u need more information with that?

Could I reply with the below statement?

Ans: Thank you Smith, you've already provided us with sufficient information!


Question 2. When a customer says like, I am unable to use my credit card, getting someone error message and I also forgot the internet banking password.

Could I reply with the below statement?

Ans: Ok, don't worry, Mr Smith.
You have come at the right place. I will definitely help you in resolving this issue.


Question 3. When I agian place customer on hold, can I say like:
Smith, please be on hold, I need little more time to resolve this.

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I thank you guys in advance for any help you provide :)

Regards,
SAM

[tedtmc]

not a teacher

Greetings Everyone :)

My name is Sam. I am new to this ESL forums. These days I am working for a company where I have look after customer queries via Chat Support.

------------------
Question 1. When customer says do u need more information with that?

Could I reply with the below statement?

Ans: Thank you Smith, you've already provided us with sufficient information!

Fine.

Question 2. When a customer says like, I am unable to use my credit card, getting someone error message and I also forgot the internet banking password.

Could I reply with the below statement?

Ans: Ok, don't worry, Mr Smith.
You have come at to the right place. I will definitely help you in resolving this issue with your transaction.



Question 3. When I agian place customer on hold, can I say like:
Smith, please be on hold, I need little more time to resolve this.
Thank you for waiting. I will be with you shortly as I am still engaged.

---------------------------------

I thank you guys in advance for any help you provide :)

Regards,
SAM

[5jj]

Welcome to the forum, Sam.

I am new to this ESL forums. These days I am working for a company where I have to look after customer queries via Chat Support.

Question 1. When a customer says, dDo you need more information (with that)?...Could I reply with the below statement?

Ans: Thank you, Mr Smith,; you've already provided us with sufficient information!.

Question 2. When a customer says like, "I am unable to use my credit card,; I keep getting someone an error message, and I also have forgotten my (the internet banking) password.

Could I reply with the below statement?

Ans: Ok, don't worry, Mr Smith. You have come at to the right place. I will definitely help you in resolvinge this issue.


Question 3. When I agiaain place the customer on hold, can I say like: Smith, please be on hold, I need little more time to resolve this. If you could just wait for a moment or two, Mr Smith, I will try to find the answer for you.

[emsr2d2]

Most companies with a Customer Sevices call centre seem to provide the staff with a script from which they are rarely allowed to deviate, which can be infuriating for the customer. If you are lucky enough to have some leeway and autonomy with what you can say, then I have a couple of suggestions:

- Repeating the customer's name can become very annoying instead of its intended purpose of sounding engaged and respectful. Don't use it every time you speak.

- Only say things like "I will definitely get that sorted out for you" if you know you can do so. If not, say "I will do everything I can ..." or "I will try to sort that out..."

[Sam Sharma]

not a teacher

I thank you for replying :) Have a nice time!

[Sam Sharma]

Welcome to the forum, Sam.

Greetings 5jj,

I thank you so much for welcoming me here :) I really appreciate your valuable response. This really helps in improving my written skills. I look forward to get more help from you.

Many thanks,
SAM

[Sam Sharma]

Welcome to the forum, Sam.

Most companies with a Customer Sevices call centre seem to provide the staff with a script from which they are rarely allowed to deviate, which can be infuriating for the customer. If you are lucky enough to have some leeway and autonomy with what you can say, then I have a couple of suggestions:

- Repeating the customer's name can become very annoying instead of its intended purpose of sounding engaged and respectful. Don't use it every time you speak.

- Only say things like "I will definitely get that sorted out for you" if you know you can do so. If not, say "I will do everything I can ..." or "I will try to sort that out..."

Firstly, I thank you for replying and helping me! You are certainly right, in our company as well, they have provided us with a script. And I really hate copy pasting that. I want to sound a real & genuine customer care representative. When I use that given script, I feel like working as a robot :D

I know my written skills are not that good, however, I'm trying my best to improve. And I definitely gonna improve with the help of wonderful guys like you :)

Many thanks,
SAM

[Sam Sharma]

I have one more question to ask. Sometimes while chatting, customer keep on saying about his issue. At that moment, can I use sentences like "I hear you" "I see what you mean" "tell me more" "OKay" "Hmm......I got it right".

I just want the customer to know that I'm listening to him. If I don't use these sentences during the conversation, then, customer might feel that I am ignoring him.

Regards,
SAM