help with cv; cover letter

[destiny73]

it's long but hope you read through the end - Your kind assistance will be much appreciated

cv - is it necessary to put exact dates or just months and years?
cover letter at the bottom - is it catchy?


EDUCATION
Travel Training Institute – Johannesburg 1998
Travel & Tourism Course - Travel agency operations, Tourism, Air Travel, and Galileo
Inlingua Spracheschule – Bonn (Germany)1995
Beginners course in German
Volkshochschule – Bonn beginners course in Graphic Arts - 1995
Wihoga – Hotel School (Dortmund – Germany) 1996 - 1997
Hotel Management Course –
Practical with Bristol in Bonn (Germany) 8 weeks
1993 – 1995 Maternity
Technikon Northern Transvaal 1992
School: Johannesburg Tutorial College1991
Highest Standard passed: Matric
__________________________________________________ ___________________________________

CAREER PATH
Big Picture Tourism Marketing Relationships Manager Current

Relais Hotels Africa Sales Executive
Akilanga D M C Travel Consultant
(Offered a career change by Relais Hotels with the prospect of moving to Cape Town)

Gametrackers Management Reservations Agent
(Operational retrenchment due to the company ceasing all operations)

CC Africa Reservations Consultant
(I was approached by former Operation’s Director – Gametrackers) to look after the reservations department).

Welcome Tourism Services Key Accounts Consultant
Imperial Chauffeur Drive Guest Relations Officer (Holiday Inn Airport)
Avis Car Rental Rental Sales Agent
Welcome Tourism Services Junior FIT’s Consultant
Rennies Travel Travel Documents Processor
Seekers Travel Telesales Consultant
SAA Assistant Cabin Crew __________________________________________________ ____________________________________

WORK HISTORY
Key Accounts Manager: Big Picture Tourism Marketing (company outsourced to 4 – 5 star properties within the tourism industry).
I build and manage relationships between our clients and Government, Foreign Missions in SA; Corporate and Conference sectors both in Cape Town, Pretoria and Johannesburg. I have other markets that I service outside the latter mentioned, counting film/ production & fashion houses etc. As a company we collectively assist with launches and promotions of our clients through a range of different mediums.

Sales Executive: Relais Hotels Africa
The position entailed selling of properties within Relais Hotels portfolio mainly to government and corporate companies through direct, cold calling; also conducted site inspections to add awareness and familiarity on the different products in Cape Town.

Travel Consultant: Akilanga Destination Management
Contract Position for six months – thereafter permanent
Responsible for all aspects of travel from Italy; Individual travel, Groups and incentives; educational trips by Italian tour operators represented by Akilanga

Reservations/ Sales Agent: Gametrackers
Permanent position – I was responsible for the reservations department for all lodges owned by Gametrackers: Dugong Lodge, Nyati Lodge in Mozambique, and Jackalberry Lodge in Thorny Bush – Mpumalanga.
I was also Manager on call 24 hours daily.

Senior Reservations Consultant: CC Africa
Permanent Position: responsible for all aspects pertaining to travel for our USA market (travel in East Africa, namely Tanzania, Kenya, Southern Africa). Reservations for accommodation, car-hire, flights and site seeing. I was responsible for coordination of travel requirements for various markets and their specific needs.

Key accounts consultant: Welcome Tourism Services – Permanent Position
Assisting with all aspects pertaining to travel, i.e. Prepared accurate itemized billings and creative itineraries according to clients’ brief and budget. Successfully maintained individual files by booking and confirming all travel arrangements as required by clients or agent based on tailor-made itineraries
Other requirements – arrange and do site inspections.

Guest Relations Officer – Imperial Chauffeur-Drive based at Holiday Inn JNB Airport.
Supervision of chauffeur drivers and porters; worked as concierge for the hotel
Rental Sales Agent - Avis Car Rental: Contract
Junior Consultant - Welcome Tourism Services
Maintained individual files by booking and confirming all travel arrangements as required by agents and clients.

Product Assistant: Rennies Travel – Permanent Position
I was fully responsible for presentation of all documentation for clients traveling to Zimbabwe and Botswana.

Telesales Consultant: Seekers Travel – Temporary Position
Cabin Crew Assistant: SAA – Temporary Position
Assisted with unaccompanied minors, mothers travel ling with babies, nervous travelers on International flights.
__________________________________________________ ____________________________________

ABOUT REBECCA

I am performance and results driven, efficient individual; able to maintain structured systems within a fast-paced environment. My analytical and problem solving skills and eye for detail can enhance the image of any organization. I am able to build appropriate levels of communication and relationships within varied communities and organizations. I function extremely well under pressure, yet manage to stay calm – which I believe is key in today’s fast paced society!

Interpersonal Skills: Good communications skills and interpersonal relations. I am actively able to deal with a wide range of people, from all forms of background. With my travel, education, and work experiences I have learnt to be adaptable to any form of environment and situation and am a team player…

Computer Literacy: Familiar with currents office software including Word, Excel, Email, Internet.
Customer Service Skills: Ability to recognize a problem and take appropriate action, with the finest flare for detail.

Creativity and Innovation: Finding new ways of doing things and looking for new ones to add value to the company and service to client.

Countries visited: Lived in Germany for two years; visited some of its neighboring countries; USA; Mozambique; Zimbabwe; throughout South Africa; live in Cape Town for over 1 year – recently relocated to Johannesburg to represent our company as there is more growth potential here.

[Phoenix Wu]

it's long but hope you read through the end - Your kind assistance will be much appreciated

cv - is it necessary to put exact dates or just months and years?
cover letter at the bottom - is it catchy?


EDUCATION
Travel Training Institute – Johannesburg 1998
Travel & Tourism Course - Travel agency operations, Tourism, Air Travel, and Galileo
Inlingua Spracheschule – Bonn (Germany)1995
Beginners course in German
Volkshochschule – Bonn beginners course in Graphic Arts - 1995
Wihoga – Hotel School (Dortmund – Germany) 1996 - 1997
Hotel Management Course –
Practical with Bristol in Bonn (Germany) 8 weeks
1993 – 1995 Maternity
Technikon Northern Transvaal 1992
School: Johannesburg Tutorial College1991
Highest Standard passed: Matric
__________________________________________________ ___________________________________

CAREER PATH
Big Picture Tourism Marketing Relationships Manager Current

Relais Hotels Africa Sales Executive
Akilanga D M C Travel Consultant
(Offered a career change by Relais Hotels with the prospect of moving to Cape Town)

Gametrackers Management Reservations Agent
(Operational retrenchment due to the company ceasing all operations)

CC Africa Reservations Consultant
(I was approached by former Operation’s Director – Gametrackers) to look after the reservations department).

Welcome Tourism Services Key Accounts Consultant
Imperial Chauffeur Drive Guest Relations Officer (Holiday Inn Airport)
Avis Car Rental Rental Sales Agent
Welcome Tourism Services Junior FIT’s Consultant
Rennies Travel Travel Documents Processor
Seekers Travel Telesales Consultant
SAA Assistant Cabin Crew __________________________________________________ ____________________________________

WORK HISTORY
Key Accounts Manager: Big Picture Tourism Marketing (company outsourced to 4 – 5 star properties within the tourism industry).
I build and manage relationships between our clients and Government, Foreign Missions in SA; Corporate and Conference sectors both in Cape Town, Pretoria and Johannesburg. I have other markets that I service outside the latter mentioned, counting film/ production & fashion houses etc. As a company we collectively assist with launches and promotions of our clients through a range of different mediums.

Sales Executive: Relais Hotels Africa
The position entailed selling of properties within Relais Hotels portfolio mainly to government and corporate companies through direct, cold calling; also conducted site inspections to add awareness and familiarity on the different products in Cape Town.

Travel Consultant: Akilanga Destination Management
Contract Position for six months – thereafter permanent
Responsible for all aspects of travel from Italy; Individual travel, Groups and incentives; educational trips by Italian tour operators represented by Akilanga

Reservations/ Sales Agent: Gametrackers
Permanent position – I was responsible for the reservations department for all lodges owned by Gametrackers: Dugong Lodge, Nyati Lodge in Mozambique, and Jackalberry Lodge in Thorny Bush – Mpumalanga.
I was also Manager on call 24 hours daily.

Senior Reservations Consultant: CC Africa
Permanent Position: responsible for all aspects pertaining to travel for our USA market (travel in East Africa, namely Tanzania, Kenya, Southern Africa). Reservations for accommodation, car-hire, flights and site seeing. I was responsible for coordination of travel requirements for various markets and their specific needs.

Key accounts consultant: Welcome Tourism Services – Permanent Position
Assisting with all aspects pertaining to travel, i.e. Prepared accurate itemized billings and creative itineraries according to clients’ brief and budget. Successfully maintained individual files by booking and confirming all travel arrangements as required by clients or agent based on tailor-made itineraries
Other requirements – arrange and do site inspections.

Guest Relations Officer – Imperial Chauffeur-Drive based at Holiday Inn JNB Airport.
Supervision of chauffeur drivers and porters; worked as concierge for the hotel
Rental Sales Agent - Avis Car Rental: Contract
Junior Consultant - Welcome Tourism Services
Maintained individual files by booking and confirming all travel arrangements as required by agents and clients.

Product Assistant: Rennies Travel – Permanent Position
I was fully responsible for presentation of all documentation for clients traveling to Zimbabwe and Botswana.

Telesales Consultant: Seekers Travel – Temporary Position
Cabin Crew Assistant: SAA – Temporary Position
Assisted with unaccompanied minors, mothers travel ling with babies, nervous travelers on International flights.
__________________________________________________ ____________________________________

ABOUT REBECCA

I am performance and results driven, efficient individual; able to maintain structured systems within a fast-paced environment. My analytical and problem solving skills and eye for detail can enhance the image of any organization. I am able to build appropriate levels of communication and relationships within varied communities and organizations. I function extremely well under pressure, yet manage to stay calm – which I believe is key in today’s fast paced society!

Interpersonal Skills: Good communications skills and interpersonal relations. I am actively able to deal with a wide range of people, from all forms of background. With my travel, education, and work experiences I have learnt to be adaptable to any form of environment and situation and am a team player…

Computer Literacy: Familiar with currents office software including Word, Excel, Email, Internet.
Customer Service Skills: Ability to recognize a problem and take appropriate action, with the finest flare for detail.

Creativity and Innovation: Finding new ways of doing things and looking for new ones to add value to the company and service to client.

Countries visited: Lived in Germany for two years; visited some of its neighboring countries; USA; Mozambique; Zimbabwe; throughout South Africa; live in Cape Town for over 1 year – recently relocated to Johannesburg to represent our company as there is more growth potential here.

excellent