entitlement bitch?

[trans]

Just red that EB may stand for Entitlement Bitch (customer service slang).
Could you please explain who's this?

[trans]

It must be then something very rude. Sorry for asking.

[trans]

I dare guess this is someone who doesn't miss to use every right they are entitled with as a client/a customer to enjoy their power over, well, personell.

[Anglika]

It's not a term I have met, but I can see how and why is can be used. The Urban Dictionary seems to have it about right: Urban Dictionary: Entitlement Bitch

I would avoid using it unless you are VERY sure about the person you are communicating with.

[RonBee]

I think I may have met an entitlement bitch or two.

[David L.]

I'm glad you did ask trans. Now I have the term to describe some of the people I meet, whereas before I've had to resort to a behavioural description! The beauty of language when it evolves constructively rather than iconoclasm born of slovenly speech.