Glizdka
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- Apr 13, 2019
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- Polish
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I found this writing task in Market Leader Upper Intermediate, page 103. Because I've already done a similar wiring task on this forum in the past, I thought I'd give this one a shot as well. I'd like to ask you to help me correct any mistakes I might've made and evaluate my writing.
In this task, I am supposed to write back to a dissatisfied cutomer's email as an employee of the Customer Service Department of Hurrah Airlines, a fictional budget airline company based in JFK International, New York. The original source material, the letter from dissatisfied Mr. Danson, is direcly below. Then, my reply.
I've flown with your airline several times and have never had any problems. You have to pay for your food and extras, but I expect that. You get what you pay for in this world.
However, l didn't expect what happened to me last Sunday. I got to the airport, went through departures and checked the departure board for the flight to Philadelphia. Delayed! One hour later, delayed! Then the flight was cancelled. I stood in line with a lot of other unhappy passengers for about three hours at your desk. When my turn came, you refused to put me on a later flight. The earliest flight you offered me was 7.30 p.m. on Wednesday. That was too late for me. I tore up the ticket and went home.
I've heard nothing from your company about a refund. I should point out that the taxi to the airport cost $38, the hotel room near the airport was $100 and the ticket $220 return.
I look forward to hearing your comments with interest.
Yours sincerely,
Kirk Danson
Dear Mr. Danson,
Please take our sincerest apologies for the inconvenience you have experienced because of your flight being canceled. We much appreciate your understanding of the way we operate as budged airlines and we highly value you as our regular client.
You are entitled to receive a full refund of all the expenses you had to cover as a consequence of the flight cancellation. As per the standard procedure in such cases, please kindly provide us with a photocopy of the receipt or invoice for the taxi to the airport and for the hotel room near the airport that you stayed at. We are also going to need your flight number to identify which exact flight to Philadelphia you are referring to, as multiple flights to Philadelphia were canceled on Sunday due to bad weather. If you no longer have a paper copy of your ticket, please retrieve your flight number from its electronic copy on our website: www.notatallfictionallink.scam.
Because you are our regular client, we could offer you a $400 voucher for your next flight with our arlines on any connection of your choice, redeemable within 365 days, instead of the sum of $358 in cash as stated in your email. If you decide to choose the voucher instead of cash, please let us know.
For any further inquiries regarding this case, please reply directly to this email message to maintain conversation continuity.
Kind regards,
Jerry Anonymouse
Customer Service Consultant
Hurrah Airlines
In this task, I am supposed to write back to a dissatisfied cutomer's email as an employee of the Customer Service Department of Hurrah Airlines, a fictional budget airline company based in JFK International, New York. The original source material, the letter from dissatisfied Mr. Danson, is direcly below. Then, my reply.
I've flown with your airline several times and have never had any problems. You have to pay for your food and extras, but I expect that. You get what you pay for in this world.
However, l didn't expect what happened to me last Sunday. I got to the airport, went through departures and checked the departure board for the flight to Philadelphia. Delayed! One hour later, delayed! Then the flight was cancelled. I stood in line with a lot of other unhappy passengers for about three hours at your desk. When my turn came, you refused to put me on a later flight. The earliest flight you offered me was 7.30 p.m. on Wednesday. That was too late for me. I tore up the ticket and went home.
I've heard nothing from your company about a refund. I should point out that the taxi to the airport cost $38, the hotel room near the airport was $100 and the ticket $220 return.
I look forward to hearing your comments with interest.
Yours sincerely,
Kirk Danson
Dear Mr. Danson,
Please take our sincerest apologies for the inconvenience you have experienced because of your flight being canceled. We much appreciate your understanding of the way we operate as budged airlines and we highly value you as our regular client.
You are entitled to receive a full refund of all the expenses you had to cover as a consequence of the flight cancellation. As per the standard procedure in such cases, please kindly provide us with a photocopy of the receipt or invoice for the taxi to the airport and for the hotel room near the airport that you stayed at. We are also going to need your flight number to identify which exact flight to Philadelphia you are referring to, as multiple flights to Philadelphia were canceled on Sunday due to bad weather. If you no longer have a paper copy of your ticket, please retrieve your flight number from its electronic copy on our website: www.notatallfictionallink.scam.
Because you are our regular client, we could offer you a $400 voucher for your next flight with our arlines on any connection of your choice, redeemable within 365 days, instead of the sum of $358 in cash as stated in your email. If you decide to choose the voucher instead of cash, please let us know.
For any further inquiries regarding this case, please reply directly to this email message to maintain conversation continuity.
Kind regards,
Jerry Anonymouse
Customer Service Consultant
Hurrah Airlines
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