Wendy_CYX
New member
- Joined
- Apr 18, 2022
- Member Type
- Native Language
- Chinese
- Home Country
- China
- Current Location
- China
Content needs to be corrected:
Take full charge of all regional quality issues including standard establishment, maintenance, operation SOP improvement, KPI measurement, handling guest complaint, competitors report analysis, etc. Ensuring the continuous improvement of service quality achieves the standard of HK head office.
Developing SOP, training programs and service quality evaluating system for operational staff during IFS grand opening.
Selecting and assigning quality control duties to the staff, and then evaluate the performance of staff in their assigned roles, etc.
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Develops and implements training system.
Prepares and furnishes annual and monthly training plan.
Assist HR manager in implementing talent development strategy.
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Provide efficient and excellent VIP guest services.
Take the responsibility for all operations aspects.
Handle guest complaints to maintain smooth relationship between management.
Take full charge of all regional quality issues including standard establishment, maintenance, operation SOP improvement, KPI measurement, handling guest complaint, competitors report analysis, etc. Ensuring the continuous improvement of service quality achieves the standard of HK head office.
Developing SOP, training programs and service quality evaluating system for operational staff during IFS grand opening.
Selecting and assigning quality control duties to the staff, and then evaluate the performance of staff in their assigned roles, etc.
---------------
Develops and implements training system.
Prepares and furnishes annual and monthly training plan.
Assist HR manager in implementing talent development strategy.
---------------
Provide efficient and excellent VIP guest services.
Take the responsibility for all operations aspects.
Handle guest complaints to maintain smooth relationship between management.