We Apologize that your product will unable to receive

[Joj]

hellow, can someone help me with this email that i want to send to a customer thank you

We Apologize that your product will unable to receive based on the delivery time that we mentioned in the previous email.
There was a bit of delay in the vessel shipping schedule, and that caused your package order "Lithium-ion batteries" to arrive later than it was meant to be.
The transshipment from one vessel to another is the reason for the late shipment and we regret the occurrence of this event.
You can also find a tracking number for your order at the bottom of this email to track your current order.
The expected date of arrival of the shipment to Beirut port is on the 16th of January. Once it arrives we shall mutually agree on the date for their installation.

 

[emsr2d2]

hellow, Hello. Can someone help me with this email that I want to send to a customer? Thank you.

We would like to apologize for the fact that you will not receive your product will unable to receive based on within the delivery timescale that we mentioned provided/stated in the our previous email.

There was a bit of delay in with the vessel shipping schedule, and that has caused your package order of "Lithium-ion batteries" to arrive later than it was meant to be expected.

The transshipment transfer [of goods] from one vessel to another is the reason for the late shipment and we regret the occurrence of this event this inconvenience.

You can also find a tracking number for your order at the bottom of this email. to track your current order.

The expected date of arrival of the shipment to Beirut port is The shipment is due to arrive in Beirut on the 16th of January. Once it arrives, we shall mutually will agree on the date for their installation*.

See above.

*I was slightly confused by the sudden mention of "installation". Up to that point, it sounded as if you were waiting for a shipment to arrive before sending the batteries on to the customer.

 

[Joj]

Emsr2d2 thank you a lot for your help
I already send it to someone and he was disappointed how i wrote this email. In any case i really appreciate your help for the next time i will try to put my text here so you guys help me to write it correctly.

 

[Joj]

Im sad that i didn't find this site before thanks again

 

[Tdol]

I think delivery would work better than installation.

 

[emsr2d2]

Emsr2d2, thank you a lot very much for your help.

I have already send sent it to someone and he was disappointed how by/at the way I wrote this email. In any case, I really appreciate your help. for the Next time, I will try to put my text here before I send it so you guys can help me to write it correctly.

I'm sad that I didn't find this site before earlier. Thanks again.

Note my corrections above. You must capitalise the word "I" every time you write it. End every sentence with an appropriate punctuation mark.
You can say "Thank you very much" or "Thanks a lot", but not "Thank you a lot".