[General] reply an email I don't have idea

[bebeboy]

Today, I have received an email from a management person. She is asking me to provide more information for a case I don't really know (probably handled by other guys). I replied the email below.

Hi xxx,

Sorry that I don't have much information for the case you mentioned below. The case was handled by yyy I believe. I have emailed her manager to collect more information. Will keep you update.

Regards / Bebe.

The email is more like a translation from Chinese. Did I have any grammar mistake? Any comments are welcome. Thanks everyone.

 

[tedmc]

Today, I [STRIKE]have[/STRIKE] received an email from a management [STRIKE]person[/STRIKE] staff. She is asking me to provide more information for a case I don't really know (probably handled by other guys). I replied the email below.

Hi xxx,

I am sorry that I don't have much information for the case you mentioned [STRIKE]below.[/STRIKE] The case was handled by yyy I believe. I have emailed her manager to collect more information. I' ll keep you updated.

Regards / Bebe.

The email is more like a translation from Chinese. [STRIKE]Did[/STRIKE] Have I made any grammar mistake? Any comments are welcome. Thanks everyone.

.

 

[emsr2d2]

Aside from the language corrections shown above, I would suggest that instead of contacting yyy's manager to collect more information and offering to keep xxx updated, you say "I have forwarded your email to yyy/yyy's manager as they will need to deal with this from now on".