I would start by actively listening to the customer's complaints, empathizing with them ...

[Zoli]

Did I use "empathizing with" in this text "I would start by actively listening to the customer's complaints, empathizing with them.." correctly?

Here is the text:

If I were to deal with an angry customer, my top priority would be to handle the situation in a professional manner. I would start by actively listening to the customer's complaints, empathizing with them, and then I would work to identify the root cause of their problem and collaborate with them to come up with the most effective solution possible.

 

[Barque]

Umm... What's your question?

Your post doesn't have one and your title seems incomplete.

 

[Zoli]

I apologize. I updated the title.

 

[Barque]

Yes, you've used it correctly.