Dr. Deming: The American Who Taught the Japanese About Quality

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By: Rafael Aguayo
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EDITORIAL REVIEW



Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corporations, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever.

Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between conventional organizations and Deming organizations:

Standard Company

* Quality is expensive
* Defects are caused by workers
* Buy at lowest cost
* Fear and reward are proper ways to motivate
* Play one supplier off against another

Deming Company

* Quality leads to lower costs
* Most defects are caused by the system
* Buy from vendors committed to quality
* Fear leads to disaster
* Work with suppliers

PRODUCT DETAILS

Publisher: Fireside
Pub. Date: 15th September 1991
Catalog: Book
Media: Paperback
Number Of Pages: 304
Ean: 9780671746216
Isbn: 0671746219

ABOUT THIS BOOK

USER REVIEWS

Exceptional Text!
~ Written on Feb 2, 2009. 1 out of 1 users found this review helpful.

This is a great book that explores the theories and history behind some of the major business/manufacturing practices used today. It illuminates the key mistakes of the US auto industry, chronicles the rise of Japanese dominance in electronics manufacturing, and provides clear direction for the business leaders of today. In short, Quality is everything. Great read, highly recommended.

above average introduction to Deming
~ Written on Dec 16, 2008. out of users found this review helpful.

This book seems geared more towards managers not currently implementing a Deming style approach - almost trying to convince one why the Deming style is better.

The bulk of the book seems to stress Deming's 14 points. The author touches on (well, more than touching but less than 'in depth') profound knowledge. He also talks about current management styles and how that is dangerous to a company and its customers and employees' well being (management by objectives, bonuses *ouch*, things you see a lot etc). While reading some of those, you might think, "OH, I've definitely seen this at MY workplace."

This book does not go deep into Deming, the man (though you might get some major plot points of his life). If you are looking for the statistical aspects or deeper how-tos, this book is probably not the best option for you either. I take that back, his how-to implement a Deming style system in your work place consisted of the following: hire a consultant. Sometimes, the material within the chapters seems repetitive.

I find Deming and his concepts well deserving of 5 stars, but this book is closer to a 3.5.

Great book on Deming principles
~ Written on Nov 9, 2008. out of users found this review helpful.

This is a great book on the principles of Deming.

It contains much of the same information as Out of Crisis, but is more readable (though less detailed).

This book (and Deming) changed the way I looked at quality.

Good book on Deming's teachings.
~ Written on Mar 26, 2008. 1 out of 3 users found this review helpful.

This book is a very good introduction to Deming's teachings. It is filled will examples to drive points home.

I bought two of them and gave them to business associates.

Pure Leadership
~ Written on Oct 4, 2007. out of users found this review helpful.

This should be required reading for anyone in a leadership position. Dr. Deming is the "father" of the Japanese business revolution that took place after WWII.

Timothy Kendrick Author-PTSD: Pathways Through the Secret Door

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