The Goal: A Process of Ongoing Improvement

Interesting and at times entertaining "business novel", which presents TOC (Theory of Constraints) in an easy to swallow format. The goal of a business - which is to make money - is broken down in three components (Increase throughput; Reduce inventory; Decrease operating expenses), and the implementation tackled one by one. Along the way flaws of conventional accounting and business practices are exposed (efficiency, cost), and better measurements introduced. I was expecting a plug for time driven ABC (Activity Based Costing), but that didn't happen. Icing on the cake are the last few chapters dealing with fundamental leadership questions (What to change?; What to change to?; How to cause change?). The big emphasis throughout is to get to the right questions to ask to address the root cause of each problem that is presented.

If you have a desire to improve the bottom line of your organization and be able to make it on the world market. This is the book for you!!!!!!!!!!!!!!!!!!!!!!!!!

Very good book, it gives information that a text or an artical on management would give but in such a creative and realistic way. Very Good!!!

I was skeptical about this book at first, but I found I learned more about operations management from this book than the textbook I was assigned in class. It's easy to read, with great analogies for processes. It's written with a plot and subplot, which makes the book easy to get through. I highly recommend this book for operations management classes or managers looking to improve operations within their departments.

The book was in very good condition, with only some of the edges very slightly curled up. It also came in on time. Overall I'm very satisfied!