The secretary of the firm need to make an introduction of the company and herself.

[Jit833]

1) The secretary of the firm need to make an introduction of the company and herself when answering call, therefore she needs to be familliar with the introduction script/line.

2) The secretary of the firm need to introduce herself and the company when answering call, therefore she needs to have an introduction script/line.

Are the above sentences correct? I am not sure if there is such a terminology call introduction script/line. For example: Hi, good morning, this ABC firm this Aly speaking, how can I help you today?
What is that script called?

Thanks for helping.

[emsr2d2]

1) The secretary of the firm needs to make an introduction of the company and herself when answering a call, therefore she needs to be familliar with the introduction script/line.

2) The secretary of the firm needs to introduce herself and the company when answering a call, therefore she needs to have an introduction script/line.

Are the above sentences correct? I am not sure if there is such a terminology call introduction script/line. For example: Hi, good morning, this ABC firm this Aly speaking, how can I help you today?
What is that script called?

Thanks for helping.

Please see my additions in red. Neither of your examples are very natural. Receptionists don't "introduce" themselves or their company when they answer the phone. They "identify" themselves. In fact, I'm not sure that receptionists do that in the UK. They normally only say the name of the company.

I wouldn't use "Hi" in a formal situation. "Good morning/afternoon/evening. ABC Limited. How can I help you?"

[5jj]

How can I help you?"

Or, as many of them have been trained to say these days, "How may I help you?".

[Odessa Dawn]

Or, as many of them have been trained to say these days, "How may I help you?".

How may I help you? and How can I help you?; How can I serve you?; May I help you?; What Can I do for you?In what way can I serve you? (Usually said by store clerks and food service personnel. The first question is the most polite, and the last is the least polite.) Waiter: How can I help you? Sue: I'm not ready to order yet. Clerk: May I help you? Jane: I'm looking for a gift for my aunt.
How may I help you? - Idioms - by the Free Dictionary, Thesaurus and Encyclopedia.

To be honest with you, I don’t understand why the word "May" has been underlined? Having checked the Free Dictionary and found that "How may I help you"? is the most polite question. So, apologize for being curious, but as you know that I do live in environment where English is rarely spoken. As a result, this forum is the only place where I can ask questions and get your insightful, definitive answers. Thank you for being generous and patient.

[5jj]

It's simply that few native speakers naturally say 'How may I help you?' What we say naturally in English is 'Can I help you?'

[Jit833]

Please see my additions in red. Neither of your examples are very natural. Receptionists don't "introduce" themselves or their company when they answer the phone. They "identify" themselves. In fact, I'm not sure that receptionists do that in the UK. They normally only say the name of the company.I wouldn't use "Hi" in a formal situation. "Good morning/afternoon/evening. ABC Limited. How can I help you?"

Thanks for replying. They "identify" themselves. Can I say company and self indentify script?

[emsr2d2]

Thanks for replying. They "identify" themselves. Can I say company and self indentify script?

No. That is extremely unnatural.

[Rover_KE]

You could say 'the phone-answering protocol'.

Rover

[emsr2d2]

Or the "telephone-answering script", or "script for use when answering the phone". However, I would say that the simple lines "Good morning. How can I help you?" don't really qualify as a script.

[Barb_D]

I have to say, though, I like it when the person says their name. "ABC Company. This is Mary Ellen. How can I help you?"

When they do that, I always greet them back by name. "Hello Mary Ellen. Could you please connect me to Archibald Leach?"