[Vocabulary] Service Encounter?

[Ever Student]

Hello All,

Who knows the meaning of "service encounter"?

I appreciate your help

Best regards

 

[SoothingDave]

It sounds to me like some company trying to sound important about each interaction you might have with one of their employees.

 

[Rover_KE]

It would help if we had some context - at least a full sentence.

 

[BobK]

Hello All,

Who knows the meaning of "service encounter"?

I appreciate your help

Best regards

It's the jargon of Applied Linguistics. Eia (sp?) Ventola used it in several articles - though I don't know if she was the first. It is a genre (in the SFL sense), that specifies the different steps taken during an exchange that typically happens over the counter of a business that supplies a service.

b

 

[Ever Student]

It's the jargon of Applied Linguistics. Eia (sp?) Ventola used it in several articles - though I don't know if she was the first. It is a genre (in the SFL sense), that specifies the different steps taken during an exchange that typically happens over the counter of a business that supplies a service.

b

Thanks for your answers soothing, Rover and Bobk. Unfortunately, the title has come without explanation or sth else to show what the intention of the writer is. I have found the expression above in "Testing for Language Teachers" written by Huges.

 

[BobK]

Thanks for your answers soothing, Rover and Bobk. Unfortunately, the title has come without explanation or sth else to show what the intention of the writer is. I have found the expression above in "Testing for Language Teachers" written by Huges.

Quod scripsi scripsi ! If it was written in an academic context, then I'm pretty sure it's using the jargon of Applied Linguistics.

b

 

[Ever Student]

Thank you