tong-pu
Member
- Joined
- Apr 6, 2011
- Member Type
- Interested in Language
- Native Language
- Polish
- Home Country
- Poland
- Current Location
- Poland
Subject:
Complanit about a trip that went worng.
Dear Sir, Madam
I am writing to complain about the travel which I was provided by your tour company. I am deeply disappointed with
the poor service of people that work at your office.
First of all the price which I paid for the tour was much higher that the one that we have agreed on two months
ago. As far as I know decieving somebody by not informing him about additional costs, like departure tax etc. is
illegal.
Secondly it is outraging that your company was unable to arrange a pick up service from the airport to the hotel.
I was forced to do it myslef and considering the fact that at the airport there was nobody who could speak my
language, this was very stresfull situation for me.
If these were not enough at the hotel they did not have the room that I specificly asked for. Your company did not
even make an effort to check if there are any single rooms avialable. In the end I agreed on staying in a double
room with additional person. Although the room had a seeview there was no private bathroom.
I am expecting that you inform all your workers about my problems so that no othet castomer of yours will have to
face similiar situation. I am hoping that your company will refound at least a part of the cost of my tour.
A discount on future trips is also optional.
I am looking forward to hearing from you,
Yours faithfully,
Andrew
Complanit about a trip that went worng.
Dear Sir, Madam
I am writing to complain about the travel which I was provided by your tour company. I am deeply disappointed with
the poor service of people that work at your office.
First of all the price which I paid for the tour was much higher that the one that we have agreed on two months
ago. As far as I know decieving somebody by not informing him about additional costs, like departure tax etc. is
illegal.
Secondly it is outraging that your company was unable to arrange a pick up service from the airport to the hotel.
I was forced to do it myslef and considering the fact that at the airport there was nobody who could speak my
language, this was very stresfull situation for me.
If these were not enough at the hotel they did not have the room that I specificly asked for. Your company did not
even make an effort to check if there are any single rooms avialable. In the end I agreed on staying in a double
room with additional person. Although the room had a seeview there was no private bathroom.
I am expecting that you inform all your workers about my problems so that no othet castomer of yours will have to
face similiar situation. I am hoping that your company will refound at least a part of the cost of my tour.
A discount on future trips is also optional.
I am looking forward to hearing from you,
Yours faithfully,
Andrew