I need it by a live representative.

[tufguy]

1) I don't want to get the claim status through the IVR. I need it from a live representative.
2) I don't want to get the claim status through the IVR. I need it by a live representative.

What should I use after "I need it" "from" or "by"?

 

[Rover_KE]

What's IVR?

 

[emsr2d2]

I think we've asked you before what IVR is. I'm not going to go back searching for the response (if there was one). When you use terminology that is specific to your job, please write a note in your post explaining the term, acronym, or initialism.

 

[Tdol]

Interactive Voice Response?

I would just say through/over IVR.

 

[emsr2d2]

Why don't you say "I want to talk to a real person"?

 

[tufguy]

Why don't you say "I want to talk to a real person"?

I told you it means interractive voice response.

What should be the preposition here "from" or " by"? This is what I would like to know if you could please tell me.

 

[emsr2d2]

I told you it means interactive voice response.

You didn't tell us that in this thread.

What should be the preposition here - "from" or " by"? This is what I would like to know, if you could please tell me.

If you really want to use your sentence, use "from". You want to get the update from a real person.