Please correct this warning letter

sanjfer

Junior Member
Joined
Nov 11, 2015
Member Type
Student or Learner
Native Language
Malayalam
Home Country
India
Current Location
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The management has received a complaint from a member about your rude behavior. You must have this understanding that you are in the business industry and, the customer is the first priority. Satisfying the needs of our customers is the main responsibility of all the staff. If there is something because of which you are troubled, you can contact the management to have a discussion and find a solution to your problem rather talking to a customer in a rude tone.

I expect you to improve your attitude towards members to an acceptable level.
 

tedmc

VIP Member
Joined
Apr 16, 2014
Member Type
Interested in Language
Native Language
Chinese
Home Country
Malaysia
Current Location
Malaysia
By "member", do you mean "customer"?
There is no "business industry". Do you mean "service industry"?
 

emsr2d2

Moderator
Staff member
Joined
Jul 28, 2009
Member Type
English Teacher
Native Language
British English
Home Country
UK
Current Location
UK
The member of staff should receive a letter inviting him/her to a meeting to discuss the contents of the complaint and to give their version of events. Like Piscean, I would expect the staff member to be very dissatisfied with how management have dealt with this.
 
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