Answer Sheet: Telephones

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Q1 - The person who answers the phone in a company is the ........
receptionist
operator
Q2 - If someone is on the phone, their line is ........
busy
full
Q3 - If someone is on the phone, their line is ........
engaged
full
Q4 - The part of the phone that you hold in your hand is called the ........
handle
receiver
Q5 - If you put the phone down because you have finished the conversation, you ........ up
ring
hang
Q6 - If you put the phone down because you are angry, you ring ........
off
up
Q7 - You have to ........ a number to speak to someone
mark
dial
Q8 - If you have problems with a phone, you call the
telephonist
operator
Q9 - If you don't pay your bill, your phone will be cut ........
out
off
Q10 - A telephone that has no wires is ........
wireless
cordless
Q11 - If you need to know a phone number, look it up in the phone ........
directory
list
Q12 - The ........ pages list business numbers
yellow
white

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