Can we escalate or expedite a matter? Or Can we escalate or expedite a matter to some

[tufguy]

Can we escalate or expedite a matter? Or Can we escalate or expedite a matter to someone? Examples are as follows:

1) You haven't finished the processing of the claim in six months. Now you need to escalate this claim and process it as soon as possible.

2) You haven't finished the processing of the claim in six months. Now you need to expedite this claim and process it as soon as possible.

3) You haven't finished the processing of the claim in six months. Now you need to escalate/expedite this claim to your manager.

4) Expedite this issue and we want results in six months.


Are these sentences correct?

 

[Rover_KE]

In what dictionary have you found a definition of 'escalate' which means 'speed up the process of', as 'expedite' does?

 

[tufguy]

In what dictionary have you found a definition of 'escalate' which means 'speed up the process of', as 'expedite' does?

I didn't find the meaning in any dictionary. I heard these sentences. Could you please set me straight on this?

 

[Tdol]

Don't use escalate ​here.

 

[tufguy]

Don't use escalate ​here.

So we can expedite a matter or claim or etc (to our senior). Am I correct?

 

[SoothingDave]

"Escalate" is used in some business contexts to mean "I'm telling my higher-ups and they're going to complain to your higher-ups."

It is a way to draw attention to issues that are not being resolved in a timely or satisfactory manner.

 

[tufguy]

"Escalate" is used in some business contexts to mean "I'm telling my higher-ups and they're going to complain to your higher-ups."

It is a way to draw attention to issues that are not being resolved in a timely or satisfactory manner.

So it is wrong to say "Escalate this claim. It has been pending for years". Am I correct?

Can we say "You are not doing anything. I am escalating this issue and you will see what happens then"?

"Expedite this claim because it has been pending for months" or "You need to expedite this issue it is not being resolved". Are these correct?

 

[Tdol]

So it is wrong to say "Escalate this claim. It has been pending for years". Am I correct?

It certainly sounds odd in BrE to me.

 

[tufguy]

It certainly sounds odd in BrE to me.

So what can I say?

 

[Rover_KE]

You don't have to say anything — it's not your problem. According to post #3, it's just something you heard.

Stick to topics which relate to your own personal situations.

If you want to know how to use escalate, you should already have Fraze.It bookmarked.

 

[Tdol]

So what can I say?

Why don't you use speed up?