[General] "led to unfulfillement in upselling the new offer"

Economist2010

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Hi all,

I would like to say that the agent in customer care didn't notice the flag on the system which led to a failure in upselling the new offer. I see "failure" is unprofessional in this context.

Can I say the following instead:

"led to unfulfillement in upselling the new offer"
 

Tarheel

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Hi all,

I would like to say that the agent in customer care didn't notice the flag on the system, which led to a failure in upselling the new offer. I see "failure" as unprofessional in this context.

Can I say the following instead:

"led to unfulfillement in upselling the new offer"

You want them to do something that they failed to do. What's unprofessional about that?
 
Last edited:

Tdol

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You can, but many will groan at the ugliness of the phrasing.
 

tedmc

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I find it strange to call the person in Customer Care the agent.

Failure is what it is - calling a spade a spade.
 

Tdol

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This sort of language does make me cringe.
 

Rover_KE

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[STRIKE]unfulfillement[/STRIKE] unfulfillment
 
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