[Vocabulary] meaning of the word 'facility' in hotel reviews

[alexalexk]

Hi, I've read lots of hotel reviews on some popular website and many of them contain the word 'facility' in singular form, e.g.:

- Good Service and poor facility
- Nice staff, poor facility

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The Longman Dictionary says that facilities in plural form mean "rooms, equipment, or services that are provided for a particular purpose":

The hotel has its own pool and leisure facilities.
hotel facilities -- Make use of the hotel facilities, which are excellent.

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So, if hotel facility is not hotel service and not hotel staff as I see from aforementioned titles, and it is not in plural form to be rooms, equipment and so on... what exactly does facility mean?

 

[bhaisahab]

- Good Service and poor facility
- Nice staff, poor facility

These are incorrect.

 

[Raymott]

Hi, I've read lots of hotel reviews on some popular website and many of them contain the word 'facility' in singular form, e.g.:

You're probably not reading a native English website. What's the URL?

 

[SoothingDave]

In AmE you could refer to the "facility" when talking about the entire place.

 

[alexalexk]

You're probably not reading a native English website. What's the URL?

tripadvisor.com seemed to be a native website for me... if to google 'poor facility', it will be in the first results, and with lots of instances, maybe 53000 results on the tripadvisor. That made me think.

 

[Rover_KE]

tripadvisor.com is a notoriously unreliable website for reviews of holiday accommodation — largely composed of rants and moans from people who have something to complain about under the cloak of anonymity.

It is a mistake to assume that its contributors are concerned about expressing their views in impeccable English.

 

[emsr2d2]

I am a senior contributor to TripAdvisor. I take my reviews very seriously and I write them all in good English. I go to great lengths to make sure my reviews are accurate, unbiased and helpful.

I realise the same can't be said of a lot of reviewers.