snjpverma
Member
- Joined
- Sep 2, 2017
- Member Type
- Interested in Language
- Native Language
- Hindi
- Home Country
- India
- Current Location
- India
Scenario:
I own a laptop/desktop sales and service shop.
My client, who is a top level person of the company, has highlighted to me and asked me the reason why I am charging them more than the price shown online on Amazon, Flipkart, etc. In my response, I have written this email. Please suggest corrections/improvements to the below response that I have tried myself. Thank You.
Dear Sir,
As you must be aware that we always supply the materials to you on time as you are one of our valued customers. The price that we offer you are the best we can offer as there are many aspects to it. Having said that, if you compare our price with that of online we will not be able to meet that price. There will always be a minor difference in it. The reasons for the same are listed below.
Reasons for high pricing:
Considering the above point, we believe the prices offered are the best that we can provide.
Please feel free to reach out to me for any further clarifications
Regards,
Sanj
XYZ Enteprises
I own a laptop/desktop sales and service shop.
My client, who is a top level person of the company, has highlighted to me and asked me the reason why I am charging them more than the price shown online on Amazon, Flipkart, etc. In my response, I have written this email. Please suggest corrections/improvements to the below response that I have tried myself. Thank You.
Dear Sir,
As you must be aware that we always supply the materials to you on time as you are one of our valued customers. The price that we offer you are the best we can offer as there are many aspects to it. Having said that, if you compare our price with that of online we will not be able to meet that price. There will always be a minor difference in it. The reasons for the same are listed below.
Reasons for high pricing:
- Whenever you place an order, our delivery boy is dispatched instantly to deliver your order exclusively. This obviously incurs a heavy cost. But we do it, keeping in mind the urgency that you expressed. Generally, the online purchases come with high shipping/delivery charges which we do not show separately but include in our product cost.
- Many a time it has happened that we have been asked to bring a particular item and later told to take back your requirement got over.
- At the time of warranty we give you full support in returning, replacing or repairing the purchased item. We do free pickup and drop service for warranty items. Taking the items to service center and doing the follow-up does cost time and money which should be kept in consideration. Being a physical store, we offer a sense of security to our clients by such return/repair facility.
- There have been several times when we came for item delivery and were asked to check the systems (laptops/desktops/printers) at your company. We did it and those diagnosis of systems were done free of cost.
- We give you items on 30-day credit as per our policy which you will never get online.
- Sorry to highlight this, but we have never got a proper timely statements from your accounts department. Even after 30 days we have to call at least ten times and then our order goes for payment approval. Then your account teams take ten more days for processing. When the service is given on time, we expect the payment on time too. We have kept a separate person for doing followups of the payments and we still we don’t get some payments done after sixty long days.
- Lastly, the most important of all is that our customers are unable to know the best products they should order. In such a case, they need expert guidance to make the right purchasing decisions. In the absence of experts, they end up making the wrong choices. We are always willing to assist our customers to make the right purchasing decisions. For example, clients can inquire us about the best products for gaming, Auto CAD, Video Editing, etc. This not only saves clients’ time but also enables them to meet their shopping needs. Clients never end up making wrong purchases when they have professionals to guide them. The assistance they get from us enables them to buy what is more suitable for them.
Considering the above point, we believe the prices offered are the best that we can provide.
Please feel free to reach out to me for any further clarifications
Regards,
Sanj
XYZ Enteprises