Business English- Discussing Priorites

Level: Intermediate

Topic: Profession, work or study

Grammar Topic: General

Submitted by:

Type: Lesson Plans

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Lesson Plan Text

Discuss and Practise Your Priorities

Needs analysis

Name:
English classes
Present

Past

Future

Other English study (e.g. self study)
Present

Past

Future

Using English at work
Present

Past

Future

Using English outside work
Present

Past

Future

English language exams
Past

Future

Problems communicating in English
Present

Past

Future

Priorities in this class

Written by Alex Case for UsingEnglish.com © 2013

Tell your partner where to add any of these which you forgot to mention. 
-

Apologising

-

Being a guest/ Dealing with guests

-

Casual/ friendly/ informal English

-

Chit chat/ Small talk

-

Clarifying

-

Communicating with particular nationalities

-

Complaining/ Dealing with complaints

-

Conferences/ Trade fairs

-

Contacting and meeting people again

-

Contacting and meeting people for the first time

-

Customer service

-

Dealing with conflict

-

Dealing with cultural differences

-

Describing figures/ trends

-

Enquiring/ Dealing with enquiries

-

Face to face meetings, including being chair

-

Formal/ polite English

-

Giving feedback/ Receiving feedback

-

Giving presentations/ Speaking at other people’s presentations

-

Giving tours

-

Help desk enquiries, e.g. with IT support

-

Insisting/ Demanding

-

Introducing people

-

Inviting/ Responding to invitations

-

Job applications/ interviews

-

Making arrangements

-

Negotiations

-

Ordering/ Responding to orders

-

Persuading

-

Progress reports

-

Reading and writing, e.g. emailing, writing reports, online chat, memos, minutes, PR, 
online content, manuals, faxes, agendas, SMS, letters

-

Requesting/ Dealing with requests

-

Socialising/ Networking

-

Speeches

-

Talking about products/ services

-

Talking about your company and job

-

Telephoning/ Teleconferencing/ Video conferencing

-

Thanking

-

Training, e.g. an MBA or presentations course

-

Working in the same office as someone

Tell your partner your top three priorities, then explain a most typical face to face, email or 
telephone exchange to your partner and roleplay that communication, then give each 
other feedback.

Brainstorm some typical email, telephone and face to face exchanges as a class.  

Written by Alex Case for UsingEnglish.com © 2013