Business English- Phone Conversation Completion

A LESSON PLAN FOR ENGLISH LANGUAGE TEACHERS

Type: Lesson Plans
Submitted by:
Published: 27th Oct 2013

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Lesson Plan Text

Continue the Business English telephone conversations from the useful phrases

Work through the sentences below, each time continuing from that point until the very end 
of the telephone conversation. Repeat with a different conversation with the same starter if
you can, then do the same with different starters. 

Can I speak to Mr Snow?

Can I speak to someone from your marketing department?

My name is… I sent you an email last week about…

Can you talk?

Is that Steven?

Thank you for your email earlier.

She’s away from her desk. 

Can I take a message?

Can you call again later?

Can I call you back in twenty minutes?

Do you have the document in front of you?

I’ve been trying to phone her all day but I can never get through. 

Actually, I really need to speak to him in person quite urgently. 

What’s the best way of contacting you?

I can’t hear you very well.

Can I just check whether he has your phone number or not?

I know you’re very busy, so I’ll let you get on.

Ask your teacher about any you had problems with.

Written by Alex Case for UsingEnglish.com © 2013

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