Dealing with Enquiries

A LESSON PLAN FOR ENGLISH LANGUAGE TEACHERS

Level: Intermediate
Grammar Topic: Questions
Type: Lesson Plans
Submitted by:
Published: 3rd Nov 2011

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Lesson Plan Text

Needs Analysis and questions review – Student C
Why are you studying English? Ask your partner the questions below on the same topic 
and write their answers in the gaps. If you or your partner doesn’t understand the 
questions, use the easier versions under the fold below. 
i: I’d like to know about your past English 
studies.

ii: I’d like some information about why you are 
studying English.

iii: Could you please let me know your 
strengths and weaknesses in English

iv: Would you mind telling me your job title?

v: Could I ask what you usually do at work?

vi: Do you mind if I ask your name?.

vii: I want to find out how often you use English 

viii: Could you inform me where you work?

What questions from your lists mean the same things? Work together to match them up.

What would the simpler question be in each case? (Match them to the questions under the 
fold if you need some help.)

Underline the general phrases above for making questions indirect, then compare with the 
next page.  

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How often do you use English?
What is your job (title)?
Where do you work?
What is your name?
Have you studied English before?
What are your strong points and weak points in English?/ What is most difficult and easiest 
about English for you?
What do you do exactly?/ What do you do in your job?
Why are you studying English?

Written by Alex Case for UsingEnglish.com © 2011

Indirect question forms
Can you (possibly) tell me/ give me some information about…?
Could I ask (about)…?
Could you (please) let me know/ explain/ inform me/ tell me…?
Do you mind if I ask (about)…?
I (also) wanted to find out/ ask… 
I need to know…if you don’t mind.
I was wondering… 
I’d like some information about…
I’d like to ask (about)/ know (about)…
Please give me some information about/ tell me… 
Would you mind telling me…?

Choose one of the situations on the left and ask them typical questions, for examples 
about the topics on the right.

Suggested situations

Suggested topics

Post office/ Parcel delivery service
Restaurant/ Café
Travel agent
Tourist information office
Estate agent (= Real estate agent)
Bus station/ Train station
Museum/ Art gallery
Book shop
Clothes shop
Car rental
Removals company 
University/ College/ Night school

Cost and payment
Times/ Dates/ How long
Refund (= Getting your money back)
Paperwork/ Documents
Address/ Telephone number/ Email address
Where
How often
Rules
Limits
Weight/ Size
Delivery

What questions would you expect for the last one?

Roleplay a face to face conversation with the enquirer asking four questions.

Your teacher will give you a similar conversation mixed up. Put it into order.

Use the dealing with enquiries format your teacher gives you to help.  

Check your answers on the next page. 

Written by Alex Case for UsingEnglish.com © 2011

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