Language Learning Course Case Study

Level: Advanced

Topic: General

Grammar Topic: Learning and Teaching

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Type: Lesson Plans

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Lesson Plan Text

 

Language learning course case study (Learner Training/ Reading and 
Writing- Memos, Questionnaires, Notes, Reports, Minutes) 

Worksheets 1- Background documents 
 
Please answer all the following questions by circling one answer that most closely 
matches your opinion. If you have any further comments, please write them in the space 
given at the end. 
 
Name:___________________________________ 
Department: _____________________________________ 
Position:___________________________________ 
 

1)  How often do you use a foreign language in your job? 
a)  Very often 
b)  Quite often 
c)  Sometimes 
d)  Seldom 
e)  Very rarely 
f)  Never 
 
2)  Amongst the many types of training available (computer training, management 

skills training etc.), how much of a priority is language training for you? 

a)  By far the highest priority 
b)  The highest priority 
c)  One of the highest priorities 
d)  One of the lower priorities 
e)  Not a priority 
 
3)  As the type(s) of training we choose will need to be within the annual budget, 

which of these do you think would be most effective in improving your language 
skills at work? 

a)  Lessons once a week throughout the year 
b)  Lessons twice a week for 6 months, then a break until the next financial year 
c)  Lessons 3 times a week for 4 months 
d)  A one month intensive course every year. 
e)  A two week course in a foreign country once a year 
f)  Two one week courses in a foreign country every year 

 
 
Other 
comments_______________________________________________________________
________________________________________________________________________
________________________________________________________________________
__________________________ 
 

Written by Alex Case for UsingEnglish.com © 2007 

 

 

From: HR management 
 
To: All staff 
 
RE: the English training questionnaire 
 
First of all, thanks to all those who have already returned their questionnaires. I have had 
a quick look at them at I am sure your answers will be very helpful when we write the 
report
 next month on which kinds of training we will provide next year. If anyone hasn’t 
returned theirs already, please email or fax it to me by the middle of next week, or leave 
it on my desk with a note with attached with that day’s date. 
 
Thanks 
 
Rajiv 
Language training options for the next financial year 
 
Terms of reference 
This report was written by Rajiv Gandhi, Head of HR, in order to help the company 
decide how to increase the language skills of our workforce to cope with the globalization 
of our business  
 
Procedure 
questionnaire on the use of foreign languages at work and opinions on how to develop 
these skills was sent out to all employees of the company. 
 
Findings 
The use of language and opinions on how to use it are quite mixed: 

1)  Most of the employees use a foreign language “sometimes” or “quite often”, but 

15% use a foreign language “very rarely” or “never”. The highest use of English 
is in the Sales Department and the lowest is in the Accounts Department. 

2)  Over 60% of employees rate improving language skills as “the highest priority” 

or “one of the highest priorities”. Only 5% rated it as “not a priority” 

3)  There was no clear favourite way of arranging the lessons, with each of the 

available options getting between 10 and 20%. There is a slight but clear trend 
for executives to prefer short intensive courses and middle managers and below 
to prefer extensive courses. 

Conclusions 
Further analysis of the data will be necessary before a final decision is reached on where 
and when lessons are provided, but it seems likely that more than one option is needed. 
As well as the questions raised in the questionnaire, other issues to be decided include: 

1)  Will lessons be obligatory or optional? 
2)  If employees sign up for courses or are made to go, how will their attendance and 

progress be checked and how will they be made to come? 

 
 
 

Written by Alex Case for UsingEnglish.com © 2007 

 

 

 
John 
 
Mr Jones phoned when you were out to ask if you can write a memo to chase up the 
questionnaire slow coaches 
 
Cheers 
 
Alex 
 
 
Date: 21/**/20** 
Time: 15:00 
Present: Harry Pearson, CEO; Roger Strange, Head of Accounts; Rajiv Gandhi, Head of 
HR;  Susan Sarandon, Head of Sales 
Absences: none 
Apologies: Trevor MacDonald, Head of R and D 
Minutes: RG 
 
The minutes of the last meeting were checked and agreed upon.  
 
The issue of language training needing to be provided for Sales staff and others was 
discussed.  
 
RS mentioned that there were some staff who never used foreign languages.  
 
RG stressed that even staff who do not need foreign languages now might need them in 
the future.  
 
SS and HP agreed.  
 
RS reported that several of his staff had told him that computer training was more of a 
priority for them. 
 
It was agreed that before further action was taken a questionnaire would be sent out to all 
staff- AP; RG 
It was also agreed that a report would then be written up before the next meeting- AP; 
RG  
 
 
 

Written by Alex Case for UsingEnglish.com © 2007